IT Software, Web and Telecoms Professional Apprenticeship

12+ months

For all the whizz kids out there, this Apprenticeship covers a broad range of digital technologies such as mobile phones, computers, broadband provision and satellite communications. It even looks at system security, managing software development and IT applications. Ideal for all the Support Technicians upgrading systems, Helpdesk Professionals troubleshooting IT faults and Web Developers creating websites.

What are Apprenticeships?

Apprenticeships have been designed to provide opportunities for people to develop a mix of practical and technical skills that support roles in an area of work. This programme covers a wide variety of roles in the IT sector.

An Apprenticeship is a great way to earn and learn, and for employers to discover skilled and talented employees.

Example Job Roles as an Apprentice:

  • IT Technical Support
  • Software Developer
  • Web Developer
  • Database Administrator
  • Telecoms Engineer
  • Network Planner

Apprentices can work in such areas as:

  • Support Technician
  • Website Administrator
  • Helpdesk Professional
  • Field Operations (line installer and repairer)

The way to do an Apprenticeship

Start in a full-time job or a minimum of 30 hours per week with an employer who will allow day release at College if required. The number of release hours will depend on the Apprenticeship Programme

Programme Requirements

There are no set entry requirements for the Level 2 programme, but we have to make sure that the Apprentice has the potential to achieve the different elements that make up the Apprenticeship qualification, and that they are working at the right level in their job role. You must have completed and achieved the previous levels to progress to levels 3 and 4


A Level 2 Intermediate Apprenticeship programme will take 12 months to complete. A Level 3 Advanced Apprenticeship takes approximately 18 months to 2 years.

Apprenticeship Framework

There are a number of elements to each Apprenticeship and this is called the framework:

  • Level 2/3 Diploma in Professional Competence for IT & Telecoms Professionals Skills element (Functional/Key Skills in Maths & English) Level 1 or 2
  • Level 2/3 Certificate in IT.ICT Systems Support
  • English, Maths and ICT Functional Skills L1 / 2
  • Employee Rights and Responsibilities
  • Personal Learning and Thinking Skills


A portfolio of evidence, which will contain detailed assessment reports from the assessor/tutor.

There are external tests for the knowledge based element and skills element

What can an apprentice do next?

Advanced Apprenticeships

Higher Apprenticeship

For more information, please contact:


Website: and

Tel No: (01793) 732883

Visit (National Apprenticeship Service)

Course Area: