Business Improvement and Marketing

We offer a range of qualifications and one day workshops to help you or your organisation improve and move forward. If you can't see a course to suit, why not take a look at our bespoke packages.  We can create and adapt a course to suit your specific needs.

Foundation Certificate in Bookkeeping Level 2 AAT

Gain the skills and essential knowledge to manage books effectively, from manual double entry and associated processes to trial balance standard.

Foundation Certificate in Marketing Level 3 CIM

If you are completely new to marketing and have no formal qualifications of any kind the Foundation Certificate in Marketing may be suitable for you. This course is also ideal for small businesses, entrepreneurs, those interested in marketing as a profession or those employed in a marketing role who wish to formalise their skills.

Business and Admin NVQ Level 2

Not just a tick list. This work based qualification is designed for you if you are employed in a business administration environment in an administrative role, such as administrative assistant or team administrator. Our assessors will assess your competence and challenge you to think outside of the box, developing skills and improving efficiency.

Business and Admin NVQ Level 3

Suitable for those working in a business administration environment in an administrative role, such as team administrator, departmental administrator or personal assistant. Your skills are matched against the standards ensuring this qualification is wholly suited to your specific job role and responsibilities.

Customer Service NVQ Level 2

If you are employed in a customer service role and would like to develop or consolidate your skills, you may wish to consider an NVQ. We'll assess your competence and challenge your thinking.....and then you'll gain a nationally recognised certificate.

Customer Service NVQ Level 3

If you are employed in a customer service role, have a supervisory aspect to your job and have autonomy over decisions made within your role then the NVQ Level 3 is ideal. Assessing your competence within the workplace and providing you with suggestions and methods to improve will benefit both you and your organisation.

Business Administration Apprenticeship

We provide two levels of Apprenticeships in Business and Administration, an Intermediate level for those new to administration or the Advanced Level for those who have some experience and responsibility within their role. You don't have to be a new employee, we provide Apprenticeships for those who may have a change in job role.

Customer Service Apprenticeship

Apprentices will learn about and understand the key concepts of customer service and how to apply customer service knowledge and skills in the workplace. This Apprenticeship takes ‘Customer Loving’ to new heights.

Customer Service

We'll provide you with the underpinning knowledge that is required to work in a range of different environments within a customer service role.